Accommodation at the Hôtellerie Omer-Brazeau: what you need to know
How the Hôtellerie works: questions and answers
The Association du cancer de l’Est-du-Québec’s staff can answer all your questions so that you can plan your stay. Here you will find the answers to the most frequently asked questions.
Do I need to bring my bed linen?
No. Sheets, blankets and towels are provided.
Is there a laundry at the Hôtellerie?
On the 2nd floor of the Hôtellerie, you will find a laundry room equipped with two washing machines and two dryers. It costs $0.75 for a wash and the same for drying. Detergent is provided, but softener is not.
Will I be able to receive visitors during my stay?
You may receive your visitors on the ground floor of the Hôtellerie, between 9 am and 9 pm, in the areas provided for this purpose. Please note that no visitors are allowed in your room or the upstairs lounges. This is to preserve the tranquillity of these areas so that other guests may rest and relax.
Will my children be able to eat with me?
The Hôtellerie is a warm and welcoming environment. You may receive visitors for lunch, dinner, or any other occasion, between 9 am and 9 pm.
Does my room have a TV or can I bring one?
No. To allow all residents to rest when they need it, televisions are not permitted in the rooms. We invite you to use those in the living rooms and common areas on the ground floor of the Hôtellerie. They are accessible at all times.
Can I use my cell phone inside the Hôtellerie?
Yes. However, we ask you to be courteous and respectful by not taking late calls from your room if you are sharing it with another guest.
Which payment methods does the Hôtellerie accept?
You can pay for your stay by:
- Visa or Mastercard credit card
- Debit card (Interac payment)
Please note that debit card payment does not allow withdrawals. However, you can use the Desjardins ATM located near the main entrance.
Can more than one person stay with me at the Hôtellerie?
Depending on the availability of the beds, several people can accompany you during your stay. However, the pricing will be higher. Our admissions office staff can provide you with information for your situation.
If, during treatment, the person I am accompanying is hospitalized, will I be able to stay at the Hôtellerie during their hospitalization?
Yes, provided there are enough beds. You may be moved to another room. If bed availability prevents us from extending your stay, rest assured that we will notify you as early as possible and offer you private accommodation resources located near the Hôtellerie.
Are there fees if I need to cancel my reservation?
No. We do not charge a fee in case of cancellation. However, if your stay is cancelled or postponed, it is important to inform us quickly so that we can accommodate another person who needs to stay at the Hôtellerie.
My mother (or father) is staying at the Hôtellerie and I would like to pay for her/his stay. Is this possible?
Yes. Just contact the admissions staff who will put you in contact with the person in charge.
How can my family members contact me during my stay at the Hôtellerie?
Your loved ones can reach you by calling 418 724-2120 between 9 am and 9 pm any day of the week. The receptionist will try to reach you inside the residence to transfer the call. If this is not possible, she will take a message and give it to you upon your return.
Will I be able to receive mail during my stay?
Yes. Here is the correspondence address:
A/S (Your name and room number)
151, rue Saint-Louis, case postale 4151
Rimouski (Québec) G5L 0A4
Mail will be sent to the receptionist, who will inform you when to collect it from Reception.
Does the Hôtellerie have a cafeteria
No. However, clients can use the hospital cafeteria, which is connected to the Hôtellerie by an interior corridor. The Hôtellerie has a fully equipped kitchen where, if you wish, you can prepare your own meals. Refrigerators, freezers and other appliances are at your disposal. Dishes are also provided. Just bring the ingredients for your favourite recipes!
Do I need to bring my dishes?
No. Our kitchen is fully equipped, just bring your food. If you prefer, you can use the hospital cafeteria, or any of the many restaurants in downtown Rimouski.
Is there internet access at the Hôtellerie?
Yes. Each room is equipped with wireless access (WiFi). For customers who do not have a mobile device, a computer station is available 24 hours a day at our day center.
If I feel unwell at night, is someone available to help me?
Admissions staff are available 24 hours a day, 7 days a week. They can assist you, but do not provide care or help with your medications. In the case of an emergency, they will call paramedics to transport you to the hospital. The Hôtellerie Omer-Brazeau is not part of the hospital, you will not see doctors or nurses there.
Do I need to go outside to get to the treatment rooms?
No. You can directly access the hospital via an interior corridor, located on the first floor of the Hôtellerie. That said, if you wish to take the opportunity to get some fresh air, it is easy for you to get there from the outside as well.
Are there pharmacies and grocery stores near the Hôtellerie?
As the Hôtellerie is located in downtown Rimouski, a large number of shops are within 10 minutes’ walk: bakery, fishmonger, delicatessen, pharmacies, butcher, etc.
Can I stay at the Hôtellerie on weekends or holidays even if I am not receiving treatment on those days?
Yes. The Hôtellerie remains open 7 days a week, 365 days a year. The tariffs remain the same every day of the year.
Are meal coupons issued on the weekend?
No. The Rimouski Regional Hospital cafeteria is closed on weekends and public holidays.
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Book a room at the Hôtellerie Omer-Brazeau
Complete this form to request a room reservation. Our staff will contact you later to confirm your reservation.